YourLio vs Gorgias, Shopify helpdesk
Gorgias clears tickets. YourLio closes sales.
Gorgias is a helpdesk built to deflect support tickets, then bills $0.90 to $1.00 for every AI resolution, and each one also counts as a ticket. YourLio is an AI sales rep that recommends products, recovers carts, and closes across every channel on one flat plan.
- Plug and play, live instantly
- No per ticket fee
- Works beyond Shopify
What the AI reads
YourLioLive catalog, orders, and policiesGorgiasMacros, past tickets, and Help Center articlesSells products in chat
YourLioYes, from your live catalogGorgiasShopping Assistant, Shopify onlyPricing model
YourLioFlat plan by conversationGorgiasPer ticket, plus AI per resolutionAI resolution fee
YourLioIncluded in the planGorgias$0.90 to $1.00, and it also counts as a ticketOverage
YourLio$0.12 to $0.30 per conversationGorgias$0.36 to $0.40 per extra ticket
The quick answer
Is YourLio a good Gorgias alternative for Shopify?
Yes, if you want the AI to sell as well as answer tickets. Gorgias is a mature helpdesk that bills per ticket and charges $0.90 to $1.00 for every AI resolution, which also counts against your ticket quota, so one automated chat counts on both meters. Its AI is Shopify only. YourLio is one flat plan from $49 that recommends products, recovers carts and closes across every channel, and while it is built Shopify first it runs the same on WooCommerce, Magento, BigCommerce and custom builds.
Gorgias plan, AI Agent and overage rates, and the Shopify only scope of its AI, read from gorgias.com pricing and help pages in August 2026. Plan prices are the annual billing rates it lists. YourLio figures come from our Shopify App Store listing.
The YourLio shared inbox. Your team triages the same channels in one place, and the agent is closing sales while it clears the queue.
Why brands switch
How is YourLio better than Gorgias?
One meter, not two
Gorgias charges $0.90 to $1.00 for every AI resolution, and that resolution also counts against your ticket quota, so one automated chat counts on both meters. YourLio is one flat plan by AI conversation.
It reads your catalog on day one
Gorgias AI answers from the macros, past tickets and Help Center articles you write for it. YourLio reads your catalog, orders and policies as they are, so it recommends from the catalog rather than from articles.
Runs on more than Shopify
Most of our brands are on Shopify and that is where the integration is deepest. The same agent runs on WooCommerce, Magento, BigCommerce and custom builds. Gorgias AI only works on Shopify.
“Replaced four tools with one and did a better job at all of them. Our onsite agent chats in our brand voice and actually helps shoppers find the right product.”
Natasha TuliFounder, SoulflowerRated by buyers
Shopify App Store
5.0YourLio4.3Gorgias
Gorgias rates 4.3 on the Shopify App Store as of August 2026. YourLio rates 5.0, and every review so far is five stars.
Trusted by 100+ DTC brands
The scorecard
YourLio wins 12 of 16 rows.
Gorgias charges you per ticket. YourLio charges per conversation, and each conversation is trying to close an order.
| Side by side | YourLiowins 12 of 16 | Gorgiaswins 4 of 16 |
|---|---|---|
| Fit | ||
| Primary job | Recommend, recover, and close sales | Deflect and resolve support tickets |
| Best for | Brands that want AI to sell as well as support | Large teams that live inside a ticket queue |
| AI and selling | ||
| What the AI reads | Live catalog, orders, and policies | Macros, past tickets, and Help Center articles |
| Sells products in chat | Yes, from your live catalog | Shopping Assistant, Shopify only |
| Cart recovery across channels | Yes | Not available |
| Proactive sales triggers | Yes | Shopping Assistant, Shopify only |
| Revenue attribution | Yes | Support metrics only |
| Channels and platforms | ||
| Ecommerce platforms | Shopify first, plus WooCommerce, Magento, BigCommerce and custom builds | AI is Shopify only |
| Channels | Storefront, WhatsApp, Instagram, Messenger, Email | Email, chat, social, SMS, voice |
| One memory across channels | Yes | Unified ticket history, not a selling memory |
| Pricing | ||
| Pricing model | Flat plan by conversation | Per ticket, plus AI per resolution |
| Entry price | $49 a month | $10 a month, AI billed on top |
| AI resolution fee | Included in the plan | $0.90 to $1.00, and it also counts as a ticket |
| Overage | $0.12 to $0.30 per conversation | $0.36 to $0.40 per extra ticket |
| Getting live | ||
| Cold start | None, it reads your catalog on day one | Works best with a Help Center and ticket history |
| Setup | Plug and play, live instantly | Help Center and ticket history to prepare first |
Gorgias plan, AI Agent and overage rates, and the Shopify only scope of its AI, read from gorgias.com pricing and help pages in August 2026. Plan prices are the annual billing rates it lists. YourLio figures come from our Shopify App Store listing.
Gorgias is a trademark of its owner. YourLio AI is not affiliated with or endorsed by Gorgias. Competitor prices, features and ratings are from public pages on the dates shown and may have changed since.
Do the math
$8,172
saved a year by moving off Gorgias.
A scaling store on the Pro helpdesk plan at about 2,500 tickets a month, 500 of them resolved by AI
95%
Inquiries resolved, Blue Tea
24/7
Always selling
Zero
Help articles needed to start
$0
Per resolution fee
Gorgias
- Gorgias Pro helpdesk plan, 2,000 tickets included$300
- 500 AI resolutions at $0.90 each$450
- Those 500 also count as tickets, 500 over the plan at $0.36$180
YourLio Pro
- 2,500 AI conversations, every channelIncluded
- AI sales agent, recommendations, cart recoveryIncluded
- Per resolution feesNone
Gorgias priced from its published 2026 plan, AI Agent and overage rates on annual billing. YourLio handles the same 2,500 conversations on the Pro plan at $249 a month, flat, with the AI sales agent included.
Go deeper
Everything else about YourLio vs Gorgias.
Gorgias reads what you wrote. YourLio reads what you sell.
Gorgias, ticket first
5 steps- 1
Shopper sends a message
- 2
A ticket is created and queued
- 3
The AI searches your Help Center articles and past tickets
- 4
It suggests an article, or routes the ticket to an agent
- 5
An agent replies and the ticket is closed
The AI answers best once you have written the Help Center it reads from.
YourLio, catalog first
2 steps- 1
Shopper sends a message
- 2
The agent reads your catalog, orders and policies, then answers, recommends the right product and sends a checkout link
Nothing to write first. It reads what your store already publishes.
95%
Inquiries resolved, Blue Tea
Zero
Help articles required
24/7
Live coverage
One
Memory across channels
Gorgias needs a Help Center first. YourLio is live instantly.
Gorgias
Depends on your Help Center and ticket history
- Step 1Create the helpdesk and install the Shopify plugin
- Step 2Configure rules, macros and tags
- Step 3Train agents and set SLA routing
- Step 4Write the Help Center the AI will answer from
- Step 5Set up the AI Agent and its intents
YourLio
Plug and play, live instantly
- Step 1Connect Shopify. YourLio reads your catalog, orders, and policies.
- Step 2Set your brand voice and guardrails.
- Step 3The agent is live on your store, selling and supporting.
Gorgias closes a ticket. YourLio closes the sale.
Gorgias
Success in Gorgias is a deflected or resolved ticket. It answers from past tickets, macros, and help articles. Revenue is not the metric it optimises.
YourLio
YourLio reads your live catalog, recommends the right SKU, generates a discount code and sends a checkout link. The conversation ends with an order.
A deflected ticket saves a cost. A closed sale makes money.
Gorgias
Gorgias AI is priced and measured on deflection. At best it lowers your support cost per ticket.
YourLio
YourLio recovers carts and converts hesitant shoppers across channels, then reports the conversion, average order value, and recovered revenue it drives.
20×
Return on investment
Deodap, home and lifestyle
95%
Inquiries resolved
Blue Tea and Slurrp Farm, food and beverage
Product recommendations
Reads the live catalog and recommends the right SKU in the moment.
Cart recovery across channels
Follows up on WhatsApp, Instagram, and email with one memory.
Proactive sales triggers
Engages a shopper who shows exit intent before they bounce.
Discount codes in chat
Generates real Shopify discount codes inside the conversation to close.
Shopify integration
Live order status, returns, and tracking pulled straight from Shopify.
Revenue attribution
Reports conversion, average order value, and recovered revenue.
How Gorgias bills
Gorgias bills the ticket, then bills the AI.
- Helpdesk plans run $10 Starter, $50 Basic, $300 Pro and $750 Advanced a month on annual billing, more month to month
- Every AI resolution costs $0.90 to $1.00 and also counts as a billable ticket, so one AI chat counts on both meters
- Tickets over your plan limit add $0.36 to $0.40 each
- Every dollar of that goes to clearing tickets faster
YourLio is one flat monthly plan by conversation, and the agent is trying to close a sale in each one.
YourLio plans, USD
Starter
$49/mo
250 conversations, then $0.30 each
Growth
$119/mo
700 conversations, then $0.25 each
Pro
$249/mo
2,500 conversations, then $0.15 each
Scale
$399/mo
5,000 conversations, then $0.12 each
Connect Shopify
One click. YourLio reads your catalog, orders, and policies.
Set your voice
Set your tone and guardrails.
Run in parallel
Keep Gorgias live while YourLio proves itself on real traffic.
Switch the channels that pay off
Move the conversations YourLio closes. Keep what you still need.
- Plug and play, live instantly
- Run both tools in parallel
- No flow building, no ticket history needed
Common questions
Gorgias vs YourLio
Gorgias is a mature Shopify helpdesk and it is good at what it was built for, which is organising a support queue with macros, tags and SLA routing. Its AI is measured on how many tickets it deflects, so it brings your cost per ticket down. Do not expect it to add revenue.
Stop paying per ticket. Start closing sales.
See what YourLio recovers and closes on your store before you change a thing.