Question 1

What is YourLio AI for Shopify?

Accepted Answer

YourLio is an AI commerce platform for Shopify brands. It combines an AI sales and support agent, a shared helpdesk inbox, a customer CRM, and WhatsApp, Instagram, email, and SMS marketing, all working from one memory of each customer. It recommends products, answers order questions, recovers carts, and runs campaigns, so one platform can replace separate chat, helpdesk, and marketing tools.

Question 2

Is YourLio just a Shopify chatbot?

Accepted Answer

No. YourLio includes AI chat on your store, but the same agent also runs your helpdesk inbox, WhatsApp and Instagram conversations, email and SMS campaigns, popups, quizzes, and cart recovery. It can take the place of a separate chatbot such as Tidio or Chatty, a helpdesk such as Gorgias, Instagram automation such as Manychat, and email and SMS marketing such as Klaviyo.

Question 3

Does YourLio work on my website as well as WhatsApp?

Accepted Answer

Yes. YourLio starts on your Shopify website with AI chat, product recommendations, popups, and quizzes. It also connects WhatsApp, Instagram, Messenger, email, and SMS. Connected conversations share customer context; campaigns and outbound messages depend on channel setup, consent, and the services you enable.

Question 4

Can one AI agent handle both sales and customer support?

Accepted Answer

Yes. YourLio helps shoppers choose products before a purchase and answers order, shipping, and policy questions afterward. It uses your connected Shopify catalog and store information. Your team can review conversations and take over from the same inbox when a request needs human judgment.

Question 5

How does YourLio recommend products and recover abandoned carts?

Accepted Answer

YourLio asks about the shopper’s needs, preferences, and budget, then uses your catalog to explain options, suggest suitable products, and help add items to the cart. Cart recovery journeys follow up through connected channels such as WhatsApp and email. Replies return to a conversation with the agent, so shoppers can ask a question before completing checkout.

Question 6

Does YourLio include a customer CRM for Shopify?

Accepted Answer

Yes. YourLio brings customer profiles, conversations, order history, preferences, and tags into a shared customer CRM. Your team can use this context for support handoffs, customer segments, and relevant follow-ups across connected channels, instead of asking shoppers to repeat themselves.

Question 7

Can my team take over an AI conversation?

Accepted Answer

Yes. YourLio combines AI replies and human support in a shared inbox. Your team can read the conversation and available customer context before replying. Configure handoffs for requests your team should handle, then test them with real order and policy questions before going live.

Question 8

How much does YourLio cost, and is there a free option?

Accepted Answer

The Shopify App Store offers Pay-as-you-Grow with 100 conversations per month at no charge, then $0.45 per additional conversation. Paid USD plans start at $49 per month with 250 conversations, then $0.30 each. Paid plans include a 14-day trial. Larger plans, messaging charges, and optional add-ons are detailed on our pricing page.

Question 9

How does YourLio compare with Gorgias, Manychat, Klaviyo, Tidio, and Chatty?

Accepted Answer

Gorgias bills per ticket plus $0.90 to $1.00 per AI resolution, Manychat runs flows you build, Klaviyo prices on active profiles, and Tidio sells its Lyro AI as an add-on. YourLio puts the AI agent, helpdesk, Instagram automation, and email and SMS campaigns on one plan from $49 a month. Our comparison pages give sources and dates for each figure.

Question 10

What should I test when choosing a Shopify chatbot for sales and support?

Accepted Answer

Test five real tasks: recommend a suitable product, explain a product difference, answer an order-status question, apply your returns policy, and hand off to a teammate. Check answer accuracy, cart actions, mobile usability, and supported channels. Compare total costs at your expected usage, then measure results in a trial before replacing your current tools.

Question 11

Are Shopify popups and product recommendation quizzes included?

Accepted Answer

YourLio includes lead-capture popups and product recommendation quizzes alongside its website agent. Popups can capture contacts or present an offer. Quizzes collect shopper preferences and recommend products using AI, a curated list, or both. Review the available formats on our popup and quiz pages.

Question 12

Can YourLio answer customers in Hinglish or other languages?

Accepted Answer

YourLio supports English, and merchants describe using it for Hinglish conversations in their Shopify reviews. During onboarding, test your customers’ languages, scripts, and product terminology with real questions. Our team can confirm additional language requirements for your store.

Question 13

How do I set up YourLio on Shopify?

Accepted Answer

Install YourLio, connect your catalog and store information, and configure the chat widget. Set your brand voice, policies, and handoff rules. Test real product and order questions before enabling the agent for shoppers. Start with website chat, then connect the messaging channels your customers use.

Question 14

Where can I verify customer reviews and results?

Accepted Answer

Read the original merchant reviews on the Shopify App Store and our published case studies. The website includes founder videos, dated review summaries, and store-specific results. Case studies explain their reporting periods and attribution. These are individual store experiences, not guaranteed results for every merchant.

Question 15

Is YourLio suitable for a growing Shopify store?

Accepted Answer

YourLio offers plans for different conversation volumes and store counts, plus shared access for support teams on paid plans. Check your peak traffic, catalog size, handoff workflows, and usage allowances in a pilot. For high-volume requirements, ask the team to validate your setup and quote the appropriate capacity.

Question 16

How does YourLio handle store and customer data?

Accepted Answer

YourLio uses connected store and customer information to answer questions and support conversations. Review our Security and Privacy pages, the app permissions, and your team’s access settings before connecting a store. Contact us for specific data-handling, retention, or security requirements.

Question 17

Can I try YourLio alongside my current chatbot or helpdesk?

Accepted Answer

Yes. Test YourLio on selected workflows before moving the rest of your channels. Avoid having two assistants answer the same conversation, and compare accuracy, handoffs, orders, and costs. Paid plans offer a 14-day trial and a 30-day money-back guarantee; review the applicable billing terms before subscribing.

Turn conversationsand abandoned cartsinto sales.

One AI agent. More ways to grow.

Turn product questions into orders.

Answer quickly. Keep the context.

Bring abandoned carts back to life.

Make the next visit a conversation.

Ask a little. Recommend better.

Make your products easier to understand.

One conversation, every channel.

Same customer. Every channel.

Hear it from the founders.

“Replaced four tools with one, and did a better job at all of them.”

Why brands choose YourLio

Your tools. Connected.

One platform. Less monthly spend.

Start small.
See it work on your store.

Shopify AI agent FAQs.

See YourLio on your store.