One agent. Every channel. Priced for your stage.

Yes. Past Scale we quote one flat monthly price: everything in Scale with the conversation cap removed, no overage on any channel. Book a demo and we price it on the call.

A full back and forth thread with one shopper, on any channel: website, Instagram, WhatsApp, or Messenger. Every message with the same person inside 24 hours counts as one conversation.

One email to one contact is one send, so a campaign to 4,000 people uses 4,000 of your allowance. Emails your flows send count the same way, cart recovery included, because they are marketing emails doing marketing work. Transactional emails are always free and never touch your allowance: order confirmations, shipping updates and password resets. Nor do you pay for a send to anyone who unsubscribed, or a repeat send to an address that hard bounced.

Nothing stops. The extra appears on that month's bill, and you set a spend cap on it before a single charge happens. Once the cap is reached we pause and tell you rather than quietly billing on.

On any paid plan, up to 25% of an unused allowance carries into the next month and expires after that, so a quiet month gives your next campaign extra room. The free plan does not roll over.

Because storing a name costs us almost nothing, and charging for it punishes you for the thing you should be doing, which is growing your list. Most email tools price on list size, so their bill climbs every time you collect an address even in a month you send exactly the same emails. We price on what you send. Bring a million contacts and the number does not move.

Email is its own channel with its own plan, so you only pay for it if you use it, and it layers onto any YourLio plan. It shares the same shopper memory as the rest of your agent, so what a shopper says in chat can shape what your next email says. WhatsApp Broadcasting and Customer Identification are flat monthly fees, and WhatsApp messages are billed by Meta directly with no markup.

Yes, free on every plan. Connect your store to Claude, OpenAI, or any AI assistant and ask about your sales, orders, and customers in plain language. It is read only and safe, and your data never trains a model.

None. No contracts, no setup fees, no per-seat or per-ticket charges. Plans run month to month, and there is a 30-day full refund with no questions asked. Cancel inside 30 days and you keep all your data, training, and insights.