YourLio vs Intercom · Support platform
Intercom resolves tickets. YourLio closes sales.
Intercom is a support platform that stacks seat fees and charges $0.99 for every Fin outcome, with paid add-ons on top. YourLio is an AI sales rep that recommends products and closes across every channel on one flat plan, no seats to count.
The short answer
- Intercom is built to resolve support. YourLio is built to close sales
- Intercom bills per seat plus $0.99 per Fin outcome, plus paid add-ons
- YourLio is one flat plan, no seats, no per outcome fee
Trusted by 100+ DTC brands on Shopify
At a glance
When to pick YourLio, and when to pick Intercom.
Pick YourLio when
You sell on Shopify and want an agent that recommends, recovers, and converts on flat, predictable pricing.
Pick Intercom when
You run a large SaaS support org that needs a full ticketing platform across many product lines.
The honest split
Intercom is a powerful support suite. YourLio is a focused commerce sales agent. The split is resolving a ticket versus closing a sale.
Side by side
YourLio vs Intercom, feature by feature.
Pricing reality
Intercom looks like a seat fee. The add-ons stack up.
- Seats run $29 (Essential), $85 (Advanced), and $132 (Expert) per seat a month on annual billing, more month to month
- Fin AI adds $0.99 for every outcome, a resolution or a procedure handoff
- Add-ons stack on top: Pro analytics $99 a month, Copilot $29 per agent, Proactive Support Plus $99 a month
- Email, SMS, WhatsApp, and phone are billed pay as you go on top
YourLio is one flat plan, and the agent spends its time recommending products and recovering carts, work that shows up as revenue.
Do the math
What Intercom actually costs.
A team of 8 seats with Fin handling 1,000 outcomes a month
Intercom
- 8 Advanced seats at $85 each$680
- 1,000 Fin outcomes at $0.99 each$990
YourLio, same volume
$299/mo
YourLio covers the same conversation volume on Growth at $299 a month, with no seats to count, and the agent is closing sales, not just resolving tickets.
Flat. AI included. No surprises.Intercom answers the question. YourLio drives the purchase.
Intercom
Fin resolves support queries well, and you pay $0.99 each time it does. It is not designed to recommend products and push a buyer toward checkout.
YourLio
YourLio reads hesitation on the product page, recommends the right SKU, offers a discount code, and sends a checkout link before the buyer leaves.
One memory across every channel.
Intercom
Intercom centers the inbox. Carrying context from Instagram to WhatsApp to email depends on how you wire it up.
YourLio
YourLio keeps one buyer profile across storefront, WhatsApp, Instagram, and email, so every reply builds on the last and moves toward a sale.
What you get
See what YourLio does for your business.
20x
ROI on Deodap
95% of inquiries resolved, and the agent is selling while it answers
Product recommendations
Reads the live catalog and recommends the right SKU in the moment.
Cart recovery across channels
Follows up on WhatsApp, Instagram, and email with one memory.
Proactive sales triggers
Engages a shopper who shows exit intent before they bounce.
Discount codes in chat
Generates real Shopify discount codes inside the conversation to close.
Shopify integration
Live order status, returns, and tracking pulled straight from Shopify.
Revenue attribution
Reports conversion, average order value, and recovered revenue.
Transparent pricing
Flat plans. No per seat or per ticket traps.
Starter
$99/mo
500 conversations, 2 stores
Growth
$299/mo
1,000 conversations, unlimited team
Scale
$599/mo
2,500 conversations, SLA + API
Ratings
Merchants rate YourLio 4.9 out of 5.
4.9
YourLio
Shopify App Store
4.5
Intercom
G2
Intercom rates 4.5 on G2, where large support teams rely on it. Shopify merchants pick YourLio when the goal is revenue and predictable cost.
Migration
Switch from Intercom in four steps.
Connect Shopify
YourLio reads catalog, orders, and policies in one click.
Set your voice
Train YourLio on tone and guardrails in minutes.
Run in parallel
Keep Intercom live and compare on real traffic.
Cut the seat math
Move conversations to YourLio and stop counting seats.
Plug and play, live instantly on your store
Common questions
YourLio vs Intercom
Being honest
When Intercom is still the right choice.
- You are a large SaaS company with complex multi-product support
- You need Intercom specific workflows, tours, and a mature inbox
- Per seat pricing fits your team better than per conversation
Stop counting seats. Start closing sales.
See what one flat-plan sales agent closes on your store.