YourLio vs Intercom, Support platform
Intercom resolves tickets. YourLio closes sales.
Intercom is a support platform that stacks seat fees and charges $0.99 for every Fin outcome, with paid add-ons on top. YourLio is an AI sales rep that recommends products and closes across every channel on one flat plan, no seats to count.
- No seats to count
- No per outcome fee
- Plug and play, live instantly
What the AI reads
YourLioLive catalog, orders, and policiesIntercomHelp Center content and support historyPricing model
YourLioFlat plan by conversationIntercomPer seat plus per Fin outcomeSeat cost
YourLioNoneIntercom$29 to $132 per seat, annual billingAI fee
YourLioIncludedIntercomFrom $0.99 per Fin outcomeSetup
YourLioPlug and play, live instantlyIntercomSeats, workspace and Help Center to set up first
The quick answer
Is YourLio cheaper than Intercom for an ecommerce brand?
For most Shopify brands, by a wide margin. Intercom bills $29 to $132 per seat a month on annual billing, adds from $0.99 for every Fin outcome, and sells Pro, Copilot and Proactive Support Plus separately. Eight seats with 1,000 Fin outcomes is about $1,670 a month. The same 1,000 conversations is $194 on YourLio Growth, with no seats to count, and the agent is trying to close a sale in every one of them.
Intercom seat, Fin outcome and add-on prices read from intercom.com/pricing in August 2026. YourLio figures come from our Shopify App Store listing.
Intercom charges you every time Fin resolves something. This is the YourLio report that shows what each of those conversations earned.
Why brands switch
How is YourLio better than Intercom?
No seat math
Intercom bills $29 to $132 per seat a month on annual billing, so your support bill grows every time you hire. YourLio bills by AI conversation, so the team can grow without the invoice moving.
No per outcome meter
Fin charges $0.99 every time it resolves something or hands off a procedure. On YourLio the AI is included in the plan, and it is trying to close an order while it answers.
Built around your catalog
Intercom is an inbox with commerce added through integrations. YourLio starts from your catalog, so the agent can recommend a product, cut a discount code and hand over a checkout link in the same reply.
“13% conversion rate last month. 97% of customer requests handled by their AI. Truly remarkable outcomes.”
Samir RajaniFounder, DeodapRated by buyers
Shopify App Store
5.0YourLio
YourLio rates 5.0 on the Shopify App Store, and every review so far is five stars. Intercom is listed there as a helpdesk app with its own rating.
Trusted by 100+ DTC brands
The scorecard
YourLio wins 11 of 14 rows.
Intercom charges for every seat and every Fin outcome. YourLio charges per conversation with the AI included.
| Side by side | YourLiowins 11 of 14 | Intercomwins 3 of 14 |
|---|---|---|
| Fit | ||
| Primary job | Recommend, recover, and close sales | Resolve support and customer messaging |
| Best for | Ecommerce brands that want AI to sell | Large multi product SaaS support orgs |
| AI and selling | ||
| What the AI reads | Live catalog, orders, and policies | Help Center content and support history |
| Sells products in chat | Yes, from your live catalog | Not available |
| Cart recovery across channels | Yes | Not available |
| Revenue attribution | Yes | Support and resolution metrics |
| Channels and platforms | ||
| Ecommerce platforms | Shopify first, plus WooCommerce, Magento, BigCommerce and custom builds | Through integrations |
| Channels | Storefront, WhatsApp, Instagram, Messenger, Email | Chat, email, social, helpdesk |
| One memory across channels | Yes | Depends how you wire it up |
| Pricing | ||
| Pricing model | Flat plan by conversation | Per seat plus per Fin outcome |
| Seat cost | None | $29 to $132 per seat, annual billing |
| AI fee | Included | From $0.99 per Fin outcome |
| Paid add-ons | None required | Pro from $99, Copilot $29 per agent, Proactive Support Plus $99 |
| Getting live | ||
| Setup | Plug and play, live instantly | Seats, workspace and Help Center to set up first |
Intercom seat, Fin outcome and add-on prices read from intercom.com/pricing in August 2026. YourLio figures come from our Shopify App Store listing.
Intercom is a trademark of its owner. YourLio AI is not affiliated with or endorsed by Intercom. Competitor prices, features and ratings are from public pages on the dates shown and may have changed since.
Do the math
$17,712
saved a year by moving off Intercom.
A team of 8 seats on Advanced with Fin handling 1,000 outcomes a month
$0
Per seat fee
$0
Per outcome fee
95%
Inquiries resolved, Blue Tea
One
Memory across channels
Intercom
- 8 Advanced seats at $85 each$680
- 1,000 Fin outcomes at $0.99 each$990
YourLio Growth
- Growth plan, 700 conversations included$119
- The other 300 conversations at $0.25$75
- Unlimited team, no seats to buyIncluded
Intercom priced from its published 2026 annual seat rates and the Fin per outcome rate, before any add-ons. YourLio covers the same 1,000 conversations on Growth plus overage, with no seats to count, and the agent is closing sales while it answers.
Go deeper
Everything else about YourLio vs Intercom.
Intercom routes to an inbox. YourLio reasons over your catalog.
Intercom, inbox first
5 steps- 1
Shopper sends a message
- 2
The conversation lands in the shared inbox
- 3
Fin searches your Help Center content for an answer
- 4
Fin resolves it, and you are billed for the outcome, or it hands off
- 5
A seated agent picks it up and replies
Every resolution bills, and every human who touches it needs a paid seat.
YourLio, catalog first
2 steps- 1
Shopper sends a message
- 2
The agent reads your live catalog, orders, and policies, then answers, recommends, and moves the buyer toward checkout
No seat to allocate, no outcome to meter.
$0
Per seat
$0
Per outcome
24/7
Live coverage
One
Memory across channels
Intercom is a platform rollout. YourLio is live instantly.
Intercom
Depends on your team and Help Center
- Step 1Provision seats and configure the workspace
- Step 2Build the Help Center Fin will answer from
- Step 3Set up workflows, routing and macros
- Step 4Train the team, then turn Fin on and tune
YourLio
Plug and play, live instantly
- Step 1Connect Shopify. YourLio reads your catalog, orders, and policies.
- Step 2Set your brand voice and guardrails.
- Step 3The agent is live, with your whole team on it and no seats to buy.
Intercom answers the question. YourLio drives the purchase.
Intercom
Fin resolves support queries well, and you pay from $0.99 each time it does. It was built to resolve tickets. Recommending a product and walking the buyer to checkout is a different job.
YourLio
YourLio reads hesitation on the product page, recommends the right SKU, offers a discount code, and sends a checkout link before the buyer leaves.
One memory across every channel.
Intercom
Intercom centres the inbox. Carrying context from Instagram to WhatsApp to email depends on how you wire it up.
YourLio
YourLio keeps one buyer profile across storefront, WhatsApp, Instagram, and email, so every reply builds on the last and moves toward a sale.
20×
Return on investment
Deodap, home and lifestyle
95%
Inquiries resolved
Blue Tea and Slurrp Farm, food and beverage
Product recommendations
Reads the live catalog and recommends the right SKU in the moment.
Cart recovery across channels
Follows up on WhatsApp, Instagram, and email with one memory.
Proactive sales triggers
Engages a shopper who shows exit intent before they bounce.
Discount codes in chat
Generates real Shopify discount codes inside the conversation to close.
Shopify integration
Live order status, returns, and tracking pulled straight from Shopify.
Revenue attribution
Reports conversion, average order value, and recovered revenue.
How Intercom bills
Intercom looks like a seat fee. The add-ons stack up.
- Seats run $29 Essential, $85 Advanced, and $132 Expert per seat a month on annual billing, more month to month
- Fin AI adds from $0.99 for every outcome, a resolution or a procedure handoff
- Add-ons stack on top: Pro from $99 a month, Copilot $29 per agent a month on annual billing, Proactive Support Plus $99 a month
- Email, SMS, WhatsApp, and phone are billed pay as you go on top
YourLio is one flat plan, and the agent spends its time recommending products and recovering carts, work that shows up as revenue.
YourLio plans, USD
Starter
$49/mo
250 conversations, then $0.30 each
Growth
$119/mo
700 conversations, then $0.25 each
Pro
$249/mo
2,500 conversations, then $0.15 each
Scale
$399/mo
5,000 conversations, then $0.12 each
Connect Shopify
YourLio reads catalog, orders, and policies in one click.
Set your voice
Set your tone and guardrails.
Run in parallel
Keep Intercom live and compare on real traffic.
Cut the seat math
Move conversations to YourLio and stop counting seats.
- Plug and play, live instantly
- Run both tools in parallel
- No flow building, no ticket history needed
Common questions
Intercom vs YourLio
Intercom is built for large support organisations, and it is priced that way. Seats run $29 to $132 a month on annual billing, Fin adds from $0.99 per outcome, and Pro, Copilot, and Proactive Support Plus are billed separately. If you run a Shopify store and care about orders more than ticket counts, most of that bill is working on the wrong number.
Stop counting seats. Start closing sales.
See what one flat plan sales agent closes on your store.