YourLio vs Zipchat, AI chat for Shopify
Zipchat meters replies. YourLio bills conversations.
Zipchat sells you replies, and by its own published numbers about 2.4 of them go into a single chat. YourLio sells the conversation. Compare them at the same price and you get more of the thing you are buying, then pay $0.12 to $0.30 for anything over plan instead of $49 a refill block.
- No reply meter
- Overage from $0.12
- One memory across channels
One memory across channels
YourLioYes, one buyer profileZipchatNot described on its siteCustomer identification of anonymous shoppers
YourLioYes, add-onZipchatNot listed on its pricing pageAI segmentation for WhatsApp broadcasts
YourLioYes, add-onZipchatCampaigns, per its pricing pageEntry plan
YourLio$49 for 250 conversationsZipchat$49 for 500 replies, about 200 conversationsCost of a 2,000 conversation month
YourLio$249 on ProZipchat$499 on Scale
The quick answer
Is YourLio or Zipchat better for a Shopify store?
Both sell and support from your live catalog, so compare the unit. Zipchat sells replies, about 2.4 to a conversation by its own figures, so its $249 Pro works out to about 1,250 conversations against 2,500 on YourLio at the same price. Its refill is $49 per 250 replies, near $0.49 a conversation, against $0.12 to $0.30 on YourLio. YourLio also keeps one buyer memory across every channel.
Zipchat plan, reply allowance and overage read from zipchat.ai/pricing in August 2026, using the reply to conversation ratio it publishes. Both rate 5.0 on the Shopify App Store as of August 2026, and Zipchat has many more reviews behind its score.
Zipchat meters replies inside a chat. YourLio keeps working after the chat closes. It waits, picks the channel, sends the reminder and adds the discount, days later if that is what it takes.
Why brands switch
How is YourLio better than Zipchat?
More conversations at the same price
Zipchat prices replies, and publishes that about 2.4 replies make one conversation. Their $49 buys roughly 200 conversations and ours buys 250. At the same $249 we include 2,500 against the 1,250 their Pro works out to, and our $399 includes 5,000 against the 2,500 on their $499.
The agent remembers the buyer, on every channel
YourLio keeps one buyer profile across storefront, WhatsApp, Instagram and email, so an Instagram question and a WhatsApp reply are the same conversation. Zipchat does not describe cross channel memory on its site.
Priced in rupees where you sell
YourLio publishes Indian pricing in rupees, so an Indian brand is not paying a dollar bill plus conversion. Plans, overage and add-ons are all set in local currency.
“Most AI chat tools sit on top of your store. YourLio sits inside the buyer journey. One memory, every channel. That is the unlock DTC founders have been waiting for.”
Ananth NarayananFounder, Mensa BrandsRated by buyers
Shopify App Store
5.0YourLio5.0Zipchat
Both rate 5.0 on the Shopify App Store as of August 2026. Zipchat has been around longer and has many more reviews behind that score. Pick on what differs: shared memory, what a plan includes, the overage rate, and whether you are billed in rupees.
Trusted by 100+ DTC brands
The scorecard
YourLio wins 9 of 14 rows.
Zipchat publishes its own reply to conversation ratio, about 2.4 replies to one conversation, so both columns are in conversations.
| Side by side | YourLiowins 9 of 14 | Zipchatwins 5 of 14 |
|---|---|---|
| Fit | ||
| Core product | AI sales agent | AI chat for Shopify |
| Best for | Brands with spiky volume selling across channels | Steady volume inside a plan allowance |
| AI and selling | ||
| One memory across channels | Yes, one buyer profile | Not described on its site |
| Customer identification of anonymous shoppers | Yes, add-on | Not listed on its pricing page |
| Channels and platforms | ||
| Ecommerce platforms | Shopify first, plus WooCommerce, Magento, BigCommerce and custom builds | Shopify, WooCommerce, Wix |
| AI segmentation for WhatsApp broadcasts | Yes, add-on | Campaigns, per its pricing page |
| Pricing | ||
| What the plan counts | Conversations | Replies, about 2.4 to a conversation |
| Entry plan | $49 for 250 conversations | $49 for 500 replies, about 200 conversations |
| Mid plan | $249 for 2,500 conversations | $249 for 3,000 replies, about 1,250 conversations |
| Top plan | $399 for 5,000 conversations | $499 for 6,000 replies, about 2,500 conversations |
| Overage rate | $0.12 to $0.30 per conversation | $49 per 250 replies, about $0.49 per conversation |
| Cost of a 2,000 conversation month | $249 on Pro | $499 on Scale |
| Local currency pricing | Yes, rupees for Indian stores | USD |
| Getting live | ||
| Setup | Plug and play, live instantly | Fast |
Both do these: grounded in your live catalog, sells products and discount codes, cart recovery, channels.
Zipchat plan, reply allowance and overage read from zipchat.ai/pricing in August 2026, using the reply to conversation ratio it publishes. Both rate 5.0 on the Shopify App Store as of August 2026, and Zipchat has many more reviews behind its score.
Zipchat is a trademark of its owner. YourLio AI is not affiliated with or endorsed by Zipchat. Competitor prices, features and ratings are from public pages on the dates shown and may have changed since.
Do the math
$3,000
saved a year by moving off Zipchat.
A busy month at about 2,000 AI conversations, priced on each tool published rates
4×
Cheaper per extra conversation, at Scale
2×
Conversations at the top tier
One
Memory across channels
INR
Local pricing in India
Zipchat
- Pro at $249 covers about 1,250 conversations$249
- The next 750 need about 1,800 extra replies$392
- Or move up to Scale, 6,000 replies$499
YourLio Pro
- Pro plan, 2,500 conversations included$249
- Overage on a 2,000 conversation monthNone
- Every channel, one shared memoryIncluded
Both priced from published 2026 rates, using the reply to conversation ratio Zipchat publishes. Zipchat is taken at its cheaper option, the $499 Scale plan, rather than the $641 it would cost to stay on Pro and buy refills. Ours is half the price at that volume and still has 500 conversations of headroom.
Go deeper
Everything else about YourLio vs Zipchat.
Zipchat remembers the session. YourLio remembers the buyer.
Zipchat, session first
4 steps- 1
Shopper opens chat on one channel
- 2
The agent answers from your catalog, drawing down the reply allowance
- 3
Each reply in the thread draws down again
- 4
The shopper returns on another channel with whatever that channel holds
The answers are good. The meter sits on the session, and cross channel memory is not described on its site.
YourLio, buyer first
2 steps- 1
Shopper opens chat on any channel and the agent answers from your live catalog
- 2
They come back on WhatsApp, Instagram, or email and the agent picks up the same profile, knowing what was asked and viewed, and closes
One profile, one conversation, whichever channel it happens on.
$0.12
Per extra conversation
One
Memory across channels
5
Channels on every plan
24/7
Live coverage
A reply meter versus a conversation.
Zipchat
Zipchat handles a high share of inquiries and converts well inside a chat session, but every reply draws down a monthly allowance, and the refill is $49 per 250 replies.
YourLio
YourLio prices by conversation, so a long helpful thread that closes a sale is one unit, and anything over plan is $0.12 to $0.30 a conversation.
What the agent remembers when the shopper comes back.
Zipchat
Zipchat meters and answers inside the chat session. Whether a shopper who asks on Instagram and comes back on WhatsApp is recognised is not described on its site.
YourLio
YourLio keeps one buyer profile across storefront, WhatsApp, Instagram, and email, so every reply builds on the last and the follow up already knows the objection.
Selling in the market you sell in.
Zipchat
Zipchat prices in dollars, so an Indian brand pays a dollar bill plus whatever the card conversion adds.
YourLio
YourLio publishes rupee pricing for Indian stores, with plans, overage and add-ons all set in local currency, and WhatsApp broadcasting built for how Indian brands sell on WhatsApp.
20×
Return on investment
Deodap, home and lifestyle
95%
Inquiries resolved
Blue Tea and Slurrp Farm, food and beverage
Product recommendations
Reads the live catalog and recommends the right SKU in the moment.
Cart recovery across channels
Follows up on WhatsApp, Instagram, and email with one memory.
Proactive sales triggers
Engages a shopper who shows exit intent before they bounce.
Discount codes in chat
Generates real Shopify discount codes inside the conversation to close.
Shopify integration
Live order status, returns, and tracking pulled straight from Shopify.
Revenue attribution
Reports conversion, average order value, and recovered revenue.
How Zipchat bills
Zipchat meters replies. YourLio counts conversations.
- Zipchat plans run $49 Starter for 500 replies, $129 Growth for 1,500, $249 Pro for 3,000, and $499 Scale for 6,000
- Zipchat publishes the conversion itself: 500 replies is about 200 conversations, so roughly 2.4 replies go into one chat
- Extra replies are billed at $49 per 250 once the allowance runs out, which works out near $0.49 for every extra conversation
- A busy week can burn the allowance mid-month, and the refill is the expensive part
YourLio bills by AI conversation across every channel and charges $0.12 to $0.30 for anything over plan, so a busy month costs you cents per extra chat.
YourLio plans, USD
Starter
$49/mo
250 conversations, then $0.30 each
Growth
$119/mo
700 conversations, then $0.25 each
Pro
$249/mo
2,500 conversations, then $0.15 each
Scale
$399/mo
5,000 conversations, then $0.12 each
Connect Shopify
YourLio reads catalog and policies in one click.
Set your voice
Set your tone and guardrails.
Run in parallel
Keep Zipchat live and compare on real traffic.
Move to one memory
Switch the channels where YourLio closes more.
- Plug and play, live instantly
- Run both tools in parallel
- No flow building, no ticket history needed
Common questions
Zipchat vs YourLio
Both are AI agents for Shopify that sell and support from your live catalog. The two real differences are memory and metering. YourLio keeps one shared buyer profile across storefront, WhatsApp, Instagram and email. Zipchat does not describe cross channel memory on its site. YourLio also bills whole conversations with $0.12 to $0.30 overage, while Zipchat meters replies and refills at $49 per 250. Its own published ratio is about 2.4 replies to a conversation, so at matching prices YourLio includes more of what you are buying.
Stop counting replies. Start closing sales.
See YourLio sell across every channel on one flat plan.