YourLio vs Tidio, Live chat + Lyro AI
Tidio answers chats. YourLio closes sales.
Tidio is a live chat platform that sells AI as an add-on, billing chats, Lyro AI conversations and flow triggers as three separate meters. YourLio is a sales agent with one shared memory on one flat plan.
- AI included in every plan
- No seat cap
- One quota to watch
AI conversations at entry price
YourLio250 for $49Tidio50 for $32.50, on top of the planSells products in chat
YourLioYes, from your live catalogTidioLyro product recommendation, paid add-onPricing model
YourLioOne flat plan by conversationTidioThree meters: chats, Lyro AI, flow triggersAI add-on
YourLioNone, it is the productTidioLyro from $32.50 a month for 50 conversationsAutomation add-on
YourLioIncludedTidioFlows from $24.17 a month for 2,000 visitors
The quick answer
Is YourLio a better Tidio alternative for a Shopify store?
Yes, if you want the AI in the plan. Tidio is live chat that sells Lyro AI as a separate add-on from $32.50 a month for 50 AI conversations, with Flows another add-on on top and a 10 seat cap on self serve plans. You end up watching three meters. YourLio includes the AI sales agent in every plan, 250 conversations for $49, with no seat cap.
Tidio plan, Lyro and Flows prices read from tidio.com/pricing in August 2026, at the annual billing rates it lists. Its Plus tier is now from $300 a month, lower than the figure still repeated on some comparison sites.
Tidio is live chat that sells you Lyro on top. On YourLio the agent is the product. It reads your live catalog, answers in your voice in any language and puts the item in the cart.
Why brands switch
How is YourLio better than Tidio?
The AI is in every plan
On Tidio the AI agent is a separate purchase, from $32.50 a month for 50 Lyro AI conversations. Every YourLio plan includes the AI sales agent, starting at 250 conversations for $49.
One number to watch
Tidio asks you to track billable conversations, Lyro AI conversations, and flow triggers in parallel, each on its own meter. YourLio bills one number, the AI conversation.
No seat cap
Tidio self serve plans cap at 10 seats. YourLio has no seat fee and no seat cap, so the whole team can work in it without changing the bill.
“Behavioral intelligence that knows exactly when to engage. We have seen a clear bump in cart completions since implementing it.”
Nitesh SinghFounder, Blue TeaRated by buyers
Shopify App Store
5.0YourLio4.7Tidio
Tidio rates 4.7 on the Shopify App Store as of August 2026, with far more reviews. YourLio rates 5.0, and every review so far is five stars.
Trusted by 100+ DTC brands
The scorecard
YourLio wins 11 of 16 rows.
Tidio sells the chat, the AI and the flows as three products. YourLio is one agent on one plan.
| Side by side | YourLiowins 11 of 16 | Tidiowins 5 of 16 |
|---|---|---|
| Fit | ||
| Core product | AI sales agent | Live chat with Lyro AI as an add-on |
| Best for | Brands that want AI to sell across channels | Small stores that mainly need live chat |
| AI and selling | ||
| AI included in the plan | Yes | A one off 50 conversation trial, then paid |
| AI conversations at entry price | 250 for $49 | 50 for $32.50, on top of the plan |
| Sells products in chat | Yes, from your live catalog | Lyro product recommendation, paid add-on |
| Cart recovery across channels | Yes | Flows add-on, per channel |
| Revenue attribution | Yes | Chat metrics and Lyro conversions |
| Channels and platforms | ||
| Ecommerce platforms | Shopify first, plus WooCommerce, Magento, BigCommerce and custom builds | Shopify, WooCommerce, Wix and more |
| Channels | Storefront, WhatsApp, Instagram, Messenger, Email | Storefront chat, email, social |
| One memory across channels | Yes | Shared inbox, Lyro per conversation |
| Pricing | ||
| Pricing model | One flat plan by conversation | Three meters: chats, Lyro AI, flow triggers |
| Entry price | $49 a month, AI included | $24.17 a month on annual billing, AI sold separately |
| AI add-on | None, it is the product | Lyro from $32.50 a month for 50 conversations |
| Automation add-on | Included | Flows from $24.17 a month for 2,000 visitors |
| Seat cap | No cap, no seat fee | 10 seats on self serve plans |
| Getting live | ||
| Setup | Plug and play, live instantly | Fast for chat, longer once you build flows |
Tidio plan, Lyro and Flows prices read from tidio.com/pricing in August 2026, at the annual billing rates it lists. Its Plus tier is now from $300 a month, lower than the figure still repeated on some comparison sites.
Tidio is a trademark of its owner. YourLio AI is not affiliated with or endorsed by Tidio. Competitor prices, features and ratings are from public pages on the dates shown and may have changed since.
Do the math
$682
saved a year by moving off Tidio.
A store that wants live chat, an AI agent, and automation, priced at each tool entry rate
5×
AI conversations at entry vs Lyro
One
Quota to track, not three
No cap
On team seats
95%
Inquiries resolved, Blue Tea
Tidio
- Tidio Growth, 250 billable conversations$49.17
- Lyro AI add-on, 50 AI conversations$32.50
- Flows add-on, 2,000 visitors reached$24.17
YourLio Starter
- 250 AI conversations, every channelIncluded
- AI sales agent, no separate add-onIncluded
- Automation and cart recoveryIncluded
Priced from Tidio published entry rates for each product on annual billing. The money is the smaller gap. Of the $105.84, $32.50 buys 50 AI conversations. $49 on YourLio buys 250, on every channel, with one memory.
See it work
Meet the agent. Two minutes.
Two minutes of the agent working a real store, from the first question to the cart.
Go deeper
Everything else about YourLio vs Tidio.
Tidio adds AI to live chat. YourLio is the agent.
Tidio, chat first
4 steps- 1
Shopper opens the chat
- 2
A flow trigger fires, if you built and paid for one
- 3
Lyro answers, if you bought the AI add-on and have quota left
- 4
Otherwise it queues for one of your 10 seats
Three meters run in parallel, and each one can run out on its own.
YourLio, agent first
2 steps- 1
Shopper sends a message on any channel
- 2
The agent reads your live catalog and the shopper history, answers, recommends, and closes
One meter, the AI conversation, and the agent is in every plan.
250
AI conversations at $49
One
Quota to track
No cap
On team seats
24/7
Live coverage
Tidio answers chats. YourLio closes sales.
Tidio
Lyro is sold as a way to resolve support questions. Product recommendation is part of the paid add-on.
YourLio
YourLio is built to sell. It reads the catalog, recommends a product, offers a code and closes. The same memory follows the shopper to WhatsApp, Instagram and email.
One quota to watch.
Tidio
Tidio asks you to track billable conversations, Lyro AI conversations and flow triggers in parallel, and you buy the AI agent separately from the plan.
YourLio
YourLio bills one number, AI conversations, with the agent included, so you always know what the next tier costs.
20×
Return on investment
Deodap, home and lifestyle
95%
Inquiries resolved
Blue Tea and Slurrp Farm, food and beverage
Product recommendations
Reads the live catalog and recommends the right SKU in the moment.
Cart recovery across channels
Follows up on WhatsApp, Instagram, and email with one memory.
Proactive sales triggers
Engages a shopper who shows exit intent before they bounce.
Discount codes in chat
Generates real Shopify discount codes inside the conversation to close.
Shopify integration
Live order status, returns, and tracking pulled straight from Shopify.
Revenue attribution
Reports conversion, average order value, and recovered revenue.
How Tidio bills
The entry price is the chat. The AI is priced on top.
- Starter is $24.17 a month for 100 billable conversations and Growth starts at $49.17 for 250, on annual billing
- Lyro AI is a separate add-on, from $32.50 a month for 50 AI conversations, and it scales up with volume
- Flows is another add-on, from $24.17 a month for 2,000 visitors reached
- Plus starts at $300 a month plus usage, and self serve plans cap you at 10 seats
YourLio plans step from $49 to $399 with the AI sales agent in every plan and no seat cap.
YourLio plans, USD
Starter
$49/mo
250 conversations, then $0.30 each
Growth
$119/mo
700 conversations, then $0.25 each
Pro
$249/mo
2,500 conversations, then $0.15 each
Scale
$399/mo
5,000 conversations, then $0.12 each
Connect Shopify
YourLio reads your catalog and policies in one click.
Set your voice
Set your tone and guardrails.
Run in parallel
Keep Tidio live while YourLio proves it on traffic.
Drop the add-ons
Move to one plan and stop juggling Lyro and Flows.
- Plug and play, live instantly
- Run both tools in parallel
- No flow building, no ticket history needed
Common questions
Tidio vs YourLio
The chat and the AI are priced separately. On annual billing, Growth starts at $49.17 a month for 250 billable conversations, then Lyro AI is a separate add-on from $32.50 a month for 50 AI conversations, and Flows is another add-on from $24.17 for 2,000 visitors reached. At entry rates that is $105.84 a month, and only 50 of those conversations are handled by AI.
Stop juggling quotas. Start closing sales.
See YourLio sell on your store. Plug and play, live instantly.